Customer Service Training
Credit: 8 training hours
Diversity, Equity and Inclusion in the Workplace
This
course is designed to provide learners with a comprehensive
understanding on the concepts of gender identity and expression, diversity and social justice, and managing diversity backlash
in the workplace. By the end of this course, learners will have the
necessary knowledge and skills to act as advocates for diversity,
equity, and inclusion in their personal and professional lives.
Credit: 2 training hours
Diversity, Equity, and Inclusion
Credit: 2 training hours
Facilitating Collaboration Training
Professionalism in the Workplace
The way you appear and behave in an employment setting can send a number of different messages to managers and colleagues. Companies across numerous industries are looking for candidates who are tactful, communicative, reliable and generally pleasant to work with — they’re looking for professional behavior in the workplace.
Credit: 2 training hours
Quality Standards in Customer Service
This course provides the practical know-how and real-life examples you need to establish quality standards and get the most out of your customer service initiatives. It shows how to implement a process, measure progress, and effectively coach employees, so that your entire team performs at its very best.
Credit: 4 training hours
Resolving Workplace Conflicts
This course is designed to provide a different outlook on the causes and sources of workplace conflict, and share 5 ways on how it can be resolved according to an expert in management consulting.
Credit: 2 training hours
The 7Cs of Effective Communication
We can spend almost our entire day communicating. So, it stands to reason that communicating clearly and effectively can boost productivity. This is why the 7 Cs of Communication are helpful. The 7 Cs provide a checklist for making sure that your meetings, emails, conference calls, reports, and presentations are well constructed and clear – so your audience gets your message.
Credit: 2 training hours
Workplace Etiquette
This course aims for employees to learn the principles of proper etiquette and demonstrate good manners, comprehend the importance of positive attitude and demeanor, define professional dress, business casual, grooming, and inappropriate dress in the workplace, and manage conflict, build teamwork, develop leadership skills, and resolve problems with positive solutions.
Credit: 8 training hours